Dillons Inc. is a grocery supermarket chain that is part of The Kroger Co. It is based in Hutchinson, Kansas in the United States.
History
John S. Dillon started his grocery business by opening J.S. Dillon Cash Store in Hutchinson, Kansas in 1913. Dillon’s Inc. was officially founded in 1921, when Dillon’s sons John and Ray opened J.S. Dillon and Sons Stores Company, Inc. in Sterling, Kansas. It became successful and thus the company started expanding. The company survived the Great Depression in 1929 and World War II. Hard work and new innovations made the company grow. They were the first to introduce off-street customer car parking and public rest rooms.
In the 1940s they started converting their grocery stores into self-service food markets with check-out cash registers and food aisles. By 1946, the company’s profits rose to $12.6 million. In 1957, the company bought 16 stores of Kroger Company, located in Wichita, Kansas. They also bought King Sooper supermarkets. Dillon’s also started introducing new departments like soft goods, housewares, health and beauty aids, and books and magazines.
Over the next few decades, Dillon’s expanded vastly, with a new distribution center in Hutchinson. Also, all the stores were computerized. By early 1980s, the competition in the retail field became intense. In 1982, Dillon’s Inc. was sold to The Kroger Co, but the company was allowed to run independently. By the late 1980s, the company renovated most of its existing stores and also acquired 30 more supermarkets. However, the expansion slowed due to the financial crisis in the U.S. When the country recovered, Dillon’s again started expanding its stores. By 1940, the company acquired 240 supermarkets and 930 convenience stores. But, there were only 20 stores with the original name. J.S. Dillon’s great grandson, Dave Dillon is the current CEO of the company.
Stats
Company Headquarters: Hutchinson, Kansas, United States
Ownership: Wholly owned subsidiary of The Kroger Co.
Annual Revenue: $5,610,000,000
No. of Employees: 44,000
Geography: Wichita, Topeka, Andover and Derby in Kansas and Omaha in Nebraska.
Demography: Organic shoppers, green shoppers and value shoppers
Special Services: Pharmacy, liquor, specialty grocery, pet insurance, personal finance, phone services.
Banners
Gerbes, Missouri
Baker’s, Omaha, NE
Food 4 Less, Fremont, NE
Dillon’s Marketplace, Wichita, Kansas
City Market
Fry’s Food Stores
Kwik-Shop
Loaf ’N Jug
Mini-Mart
Quick Stop Markets
Sav-Mor
Time Savers Stores
Tom Thumb Food Stores
Turkey Hill Minit Markets
Jackson’s Ice Cream Dairy
Brands
Private Selection
Private Selection Organics
Naturally Preferred
Kroger Brands
Active Lifestyle
Comfort
Value Brand
Mirra
Fresh Selections
Important Links
Corporate Home Page
Online Shopping(N/A)
Circular and Specials
Jobs and Careers
Store Locations
Recall Information
The Assistant Manager was kind and refunded the cupcakes.The point was they were paid for and instead of appropriately asking to see my receipt she caused a scean.
The Dillons store in LIberal Kansas has dropped numerous lines over the past few months. The items are still in stock in the Garden City, KS stores. The latest is the Cheeseheads Wisconsin Three Pepper Colby Jack Cheese sticks. This is my favorite cheese. I buy a sack a week. Please have the Liberal store put it back in stock.
Dillons store at 3000 W 6th in Lawrence KS is seriously under stocked. There are large empty spaces on shelves all over the store. Employees are commenting on lack of inventory needed to do their jobs.
I was a regular, happy, loyal paying customer at Dillons until the store on 640 N West St Wichita, KS 67203 falsely accused me of shoplifting.
I have shopped there numerous times in the past without any problems. I proceeded to the self-checkout area with roughly $63 worth of product and paid with my debit card. The self-checkout cashier was present the whole time I was checking out and paying. As I was leaving, a manager (slender woman with dark hair) rudely reprimanded me for using a basket to carry my items to my car instead of a cart. However, what happened next was inexcusable. After putting my items into a cart and making it halfway to my car, I was stopped by another manager (older, portly woman with blonde and gray hair) and demanded to know who my cashier was and where my receipt was. She accused me of stealing, grabbed my cart, and dragged it back into the store over to where the self-checkout cashier was. The cashier WITHOUT HESITATION confirmed that I paid. At that point the manager said “Its what I do” and offered no apology.
Well guess what, you just lost another customer.. I recently spent over $130 worth of groceries at Target. That’s $130 I would have gladly spent at Dillons on a regular basis if it wasn’t for the actions of your staff.
Today is Jan 30 2017 I was just at the dillons store at 888 S Saddle Creek Road in Omaha NE. I was delivering a pice of equipment for a contractor to perform maintenance. I rang the buzzer like I have done in the past and then proceeded inside to drop off paper work with a dillons employee. I have NEVER been treated so poorly in my 3 years of performing my job. The lady in the back was so rude. Asked me ” how the hell did I get in there”. I said I rang the buzzer and the door was unlocked walked in like I have done dozens of times before with no issues. I was continued to be scolded and brought back outside where I was told I could just wait ant that that buzzer is so annoying and that I can just wait out side tell she had time to deal with me. Once she noticed 2 other delivery company’s had pulled up her attitude changed. I have never shoes at a dillons location but judging off of your employees customer service to the delivery persons that supply your store with the goods you sell to the public I’ll never spend my money in a dillons location even if they are the only ones in town I’ll drive to avoid spending any money in your establishment. I’ll spread my story to everyone I know and iam sure they will all feel the same way. Iam sorry but in the Midwest customer service is a big part of who and where I spend money.
My husband worked for Dillon’s for 40 years. He retired in 2001. I worked at Dillon’s when I was in college as did our daughter. I was raised in Hutchinson and Dillon’s is part of my life. As the company grew and was bought by Kroger, the company ‘personality’ changed also from the sense of all employees and customers being treated well as family members to the corporate culture. This has also been a result of how people have not learned to be a service oriented worker, but a ‘me generation’ being. I will always be a Dillon’s shopper as I haven’t found any where else that can beat it. Thanks to all the workers that work so hard to make Dillon’s the best.
The gas discounts are helpful in this day an time!!!